FAQ

RETURNS POLICY

What is your returns policy?

Items must be returned within 14 days of receipt at your address. 

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ORDERING

How do I place an order?

Please visit the store section of our website. Select the product('s) you wish to purchase, add to basket, view basket, enter the details required at the checkout and your order is now placed.

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What happens after I order?

Your order will be received at our office and a confirmation email will be sent to you stating that we have received your order. Your order will be prepared, checked and then dispatched by a member of our team. You will receive a tracking number by email following dispatch.

 

Can I check the status of my order?

You can check the status of your order once dispatched by following a link to the tracking website. Orders are dispatched within three days after payment has been made.  

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Can I change my order?

We cannot guarantee that your order will not be dispatched on the same day received. Please contact us at if you wish to change your order and we will do our very best to accommodate you.

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How can I pay for my order?

We accept all major credit cards through our website.

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Please contact us at info@pewpols.com if you have any questions about using our website. We will try to get back to you as quickly as possible. Thank you.

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FAULTY ITEMS

We offer a guarantee against any manufacturing product fault for one year after the day of purchase. Should your frames need attention outside that period, please get in touch and we'll advise further. All faulty items must be returned to us to validate a replacement frame or refund. 

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Please contact info@pewpols.com for more information. We do not guarantee against faults caused by general wear and tear. 

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